Key Responsibilities
What You Can Expect:
Job Requirements
Must Have
Location : Chennai , South India
To Apply for this position send your CV to careers@prodexnet.com
Job Description
You will be part of a small highly qualified team that provides day-night round the clock support to customers for 5 days a week. You will support SaaS products, hardware that works along with the SaaS, desktop products and mobile apps. You are thus supporting our customers in Linux, Windows, Mac, iOS and Android platforms. You will communicate with customers by phone, emails, chat and ticketing portal. Questions are usually related to product usage, product and server issues, installation and deployment. Some calls require you to debug issues by reading log files. Debugging also requires knowledge of host operating systems. The internal knowledge base is updated by the support team and they also communicate with customers about patches and updates. You may have to liaise at times with our internal product development team. Customers think we are fantastic because we are easily reachable and knowledgeable and solve their issues on the first call. You will undergo extensive training for three months.
We are not a BPO. Long term customers will know you by name.
Job Requirement
Location : Chennai , South India
To Apply for this position send your CV to careers@prodexnet.com
Job Description
Requirements
Education : B.Tech/B.E. - Computers, Electrical, Electronics/Telecommunication
Experience : 2 - 4 Years
Location : Chennai , South India
To Apply for this position send your CV to careers@prodexnet.com
Job Description
You will work on Android and iOS mobile apps for an enterprise SaaS product that helps billion-dollar companies track their high value equipment. You are responsible for writing secure code that is responsive. You will be writing test cases and making tools to exercise your code. We follow best practices such as source control, code reviews, code refactoring and technical debt. We have weekly architecture review meetings and developers stay aware of application performance and customer issues at all times. We encourage developers to spend time enhancing their skills through continuous education.
Job requirements
You are familiar with native code development on Android and/or iOS with minimum two years of experience in mobile app development. You will have coded and currently maintaining an app that is available on the app store. You should be able to demonstrate excellent debugging skills. Prior experience in code performance optimization is a must. You will be required to contribute to team meetings.
Location : Chennai , South India
To Apply for this position send your CV to careers@prodexnet.com
Job Description
Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales and customer engagement reports. Account Managers also answer customer queries about software products and identify new business opportunities among existing customers and ensure subscription renewals. In this role, you will liaise with cross-functional internal teams (including customer service and product development departments) to improve the entire customer experience.
You will collaborate with our sales team to achieve quotas while keeping customers satisfied and engaged with our products and services in the long-run.
Job Requirement
You must have prior experience in this role. You must demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level. Must have the ability to juggle multiple account management tasks at a time, while maintaining sharp attention to detail.
Must have excellent knowledge of CRM usage and ability to short list customers based on their drop out and low product usage.
Requires a degree in Business Administration or relevant field
Location : Chennai , South India
To Apply for this position send your CV to careers@prodexnet.com
We are currently looking for motivated, results-driven business-to-business Lead Generation specialist who will be responsible for generating sales leads through cold calling and marketing campaigns focused on the US market for various product lines.
Job Requirement
Location : Chennai , South India
To Apply for this position send your CV to careers@prodexnet.com